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I find the best pre-shave is a good hot bath, it softens the stubble nicley.
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I have issues with the skin on my neck getting raw (and I mean raw) after shaving.
I did a search online and tried a few things.
The best i’ve found is, after I get out of the shower I will put lotion on.
I rub some into the sking and even leave a bit on the surface (so you can still see it).
Then I put on regular shaving cream,
I go and get dressed, and then go back and shave.
It seems to be working pretty well for me.